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Know who is coming to your front door

When you hire a moving company, you are choosing a company to whom you can entrust all your family’s belongings. We understand your concern, and want to make sure you know how seriously we take the responsibility of all aspects of handling items your move. Here are some Frequently Asked Questions. If you have any other questions or concerns, just ask.

How do you know if a moving company screens its workers?

You don’t. However, for interstate moves, the Federal Motor Carrier Safety Administration maintains a searchable database of interstate movers. As an Arpin agent, Mordue performs interstate moves under Arpin authority. Customers will not find Mordue on the FMCSA website but they will find Arpin Van Lines, US DOT #49922.

For intrastate moves, consumers should verify that the mover is registered with the Illinois Commerce Commission. Customers can verify registration at www.icc.illinois.gov/utility/defaulthhg.aspx.

Are Mordue’s workers screened?

Yes. All members of our team are background-screened through HireRight and if they will be working on Arpin moves they are screened through Arpin’s system as well.

What if a treasured keepsake is broken or lost?

While we take every precaution to prevent loss or damages, they do occasionally occur. The claim process is handled independently of Mordue Moving. When an item is lost or damaged, a claim is filed either with Focus Moving Solutions (for intrastate) or with Arpin Van Lines (for interstate).

I need to store some items for a significant period of time. How can I know my belongings are being properly maintained?

While many facilities claim to be “Climate Controlled”, this is typically limited to controlling temperature only. By contrast, our warehouse is humidity- and temperature-controlled year-round by an automated system. Customers are welcome to visit our facility and take a tour of the climate-controlled warehouse.

Should I pack my things myself or pay to have it done?

Packing can be performed by our trained personnel or by the customer. Either way, we will take every precaution while the goods are in transit. It should be noted, however, that when goods are packed by owner, the company’s liability for loss or damage may be limited.

If I decide to pack my things myself, do you have supplies available?

We have all supplies needed to pack anything from salt and pepper shakers to king size mattresses.

Isn’t a DIY move free? What hidden costs are there that I should know about?

Other than the time, effort, and potential for injury or loss of friendship, a self-move can be very costly to your wallet as well. Renting a moving vehicle, renting equipment, buying boxes and packing materials, fuel, road tolls, damages to property or belongings, food and lodging on the slower-than-normal road trip, etc., adds up quickly. If you think it’s expensive to hire a professional, wait until you hire an amateur.